Director of Spa & Wellness

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

To lead and oversee the Spa Department, ensuring the delivery of exceptional wellness experiences while maintaining the highest standards of luxury, service excellence, operational efficiency, profitability, and employee engagement in alignment with Four Seasons standards.

Job Responsibilities

General

• Builds, motivates, and inspires a highly skilled Spa team by leading through example and fostering a culture of excellence, continuous learning, and employee engagement.

• Actively develops employees through coaching, mentoring, performance management, succession planning, and training while promoting Four Seasons values and culture.

• Organizes and manages the Spa Department in accordance with Four Seasons philosophy, policies, and service standards, maximizing efficiency, productivity, and guest satisfaction.

• Collaborates effectively with all hotel departments to ensure seamless guest experiences and operational excellence.

• Demonstrates genuine care, professionalism, and warmth when interacting with guests, employees, members, and internal customers, consistently embodying the Golden Rule.

• Ensures compliance with Four Seasons standards through regular operational reviews, quality audits, and implementation of corrective action plans.

• Develops and manages annual business plans, budgets, forecasts, and financial objectives while maximizing revenue and controlling expenses.

• Maintains accurate departmental administration, including payroll, scheduling, leave planning, records management, and reporting.

• Ensures all employees adhere to company policies, code of conduct, grooming standards, health and safety requirements, and service expectations.

• Conducts daily line-ups, departmental briefings, leadership meetings, and monthly department meetings with documented minutes and follow-up action plans.

• Provides regular, constructive, and fair performance feedback while conducting performance evaluations and talent reviews.

• Maintains a…